Usually we are able to start the on-boarding process the next day after we get an approval from our client. Depending on your specific case the on-boarding can take from 1 to 4 weeks.

Yes, our IT support system administrators and network monitoring systems watch over the network 24/7 and identify issues before they turn into bigger problems. We identify and monitor all mission critical systems and applications for our clients.

No, we do not require a service commitment time period in order to provide services.

Yes, our Systems Administrators hold various industry certifications and are required to keep their technical skills current through on-going training.

Yes, all our IT consultants are in the Phoenix Metro Area. Every client has two dedicated engineers assigned and they are all based locally.

Yes, we have done numerous Office 365 migrations for many businesses. We are a certified Microsoft Partner and a certified Office 365 provider.

We offer 24/7 support. If an emergency problem arises, we respond to our clients’ support needs, including on weekends. If it is a non-urgent service request, our client coordinators will open a ticket and a follow up will be made during normal business hours 8:00AM-5:00PM. On average our response time is 5 minutes.

Yes, we guarantee a 1hr response time for all our managed service clients, however usually it is less than 10 minutes. It is written in our service agreements.

Yes, we can provide an estimate based on your current infrastructure. We need to collect some information about your company and we can give you an estimate over the phone. This process usually takes about 15 minutes.

Yes, for clients on our managed service plans, we have developed a system which provides detailed information about their IT infrastructure for all systems covered by their plan, including all digital and physical assets.

Yes, we are a Select Certified Cisco Partner. We resell and support Cisco products.

Managed IT services are the practice of outsourcing a company’s IT support needs to a third party organization that specializes in these services. It is a pro-active approach to managing the IT infrastructure of any company that has more than a handful of computers. InVision Technology Solutions offers 4 different Managed Service Plans along with break-fix options for small and medium sized companies in the Phoenix Metro area.